UserTesting, Inc. provides a cloud-based software service (SaaS) that empowers organizations to gain insight into how individuals interact with their products, designs, applications, and brands. This platform gathers detailed customer feedback from specific user groups, who articulate their thoughts and experiences across digital interfaces, real-world scenarios, and integrated omnichannel journeys. The company distributes its services through a dual sales model, employing both direct field sales representatives and an internal sales force dedicated to serving mid-market as well as small and medium-sized businesses. UserTesting's client base is extensive, spanning numerous sectors such as B2B and B2C technology, retail, e-commerce, consumer goods, automotive, financial services, travel, hospitality, media, entertainment, public services, gaming, education, healthcare, transportation, food and beverage, manufacturing, and various professional services. Established in 2007, the company's corporate headquarters are situated in San Francisco, California.