Last updated: 15 October 2026
1. About This Policy
This Refund Policy explains refunds for paid Subscriptions on the Kvantra platform, operated by Kvantra Operations AS (org.nr 937 809 697) (“Kvantra”, “we”, “us”, “our”). It forms part of the agreement together with our Terms & Conditions (“Terms”) and our End-User License Agreement (EULA), and explains Section 5.4 of the Terms. If this policy and the Terms conflict, the Terms prevail. Capitalised terms have the meaning given in the Terms.
2. 14-Day Money-Back Guarantee
If you buy a paid plan (currently Analyst or Strategist) on our website and are not satisfied, you may request a full refund within 14 calendar days of your first paid transaction. You do not have to give a reason, and using the Platform during those 14 days does not affect your right to a refund.
- If your Subscription started with a trial, the 14 days count from your first completed payment, not from the start of the trial.
- The guarantee applies once per User.
- Upgrading, downgrading or changing plans does not restart the 14 days.
- The refund covers all payments for your Subscription made within those 14 days, including upgrades.
3. Purchases in Our Apps
Subscriptions bought inside a Kvantra app are sold by the relevant App Store (Apple App Store or Google Play) as merchant of record. Refunds for those purchases are handled by the App Store under its own rules, and the money-back guarantee in Section 2 does not apply to them. You request such refunds from the App Store.
4. Fees Outside the Guarantee
Outside the guarantee, fees are non-refundable, including for partial billing periods, unused features, unused time and downgrades (including to the free plan), unless the Terms (for example Section 16.3) or mandatory law say otherwise.
5. Subscriptions, Trials and Renewals
Subscriptions are billed in advance and renew automatically until you cancel. Cancelling stops future charges. You keep access to your paid plan until the end of the period you have paid for. Cancelling does not by itself refund a renewal that has already been paid.
6. How to Request a Refund
Paddle is the merchant of record for purchases on our website. To request a refund, email us at contact@kvantra.ai from the email address you used at checkout, and include your Paddle receipt or transaction number if you have it. You can also contact Paddle directly. Refunds are paid to the original payment method and normally arrive within 14 days. Refunds are paid in the currency you paid in. We are not responsible for exchange-rate differences or fees charged by your bank.
7. What Happens After a Refund
When we refund a Subscription, it ends and your Account moves to the free plan. Content that exceeds the limits of the free plan (for example portfolios, watchlists or saved screens) is kept, but you must remove content until you are within those limits, or subscribe again, before you can continue to use the Platform, as described in Section 5.2 of the Terms. While you do this, you can still delete content and ask us for a copy of your data.
If you are a member of a referral Group, a refund ends your Subscription and you stop counting as a member for the group price (Section 6.3 of the Terms).
8. Misuse, Failed Payments and Reversals
We may refuse a refund under the guarantee if it is used in a way that breaks the Terms, for example through several Accounts or repeated purchase and refund (Sections 4.2 and 8 of the Terms). This does not affect your statutory rights. Failed or reversed payments are handled as described in Section 5.6 of the Terms. Please contact us or Paddle before starting a chargeback.
9. Market Performance
Kvantra provides information, not investment advice. Outside the guarantee in Section 2, market movements, the performance of any security and your own investment decisions are not grounds for a refund.
10. Your Statutory Rights
The guarantee comes in addition to your mandatory rights as a consumer and does not limit them, including your rights if the service is defective or unavailable. For purchases on our website, Paddle’s buyer terms also apply.
11. Changes to This Policy
We may update this policy in the same way as the Terms (Section 20 of the Terms). The current version is always available on the Platform.
12. Contact
Kvantra Operations AS (org.nr 937 809 697)
Keiser Wilhelms gate 22, 6003 Ålesund, Norway
Email: contact@kvantra.ai